Refund policy

At Evergelly, we take pride in the quality of our products and want you to love your DIY nail experience. Please read our policy carefully before making a purchase.

Change of Mind

We do not accept returns, exchanges, or refunds for change of mind or incorrect choice. Please ensure you review your order carefully before completing your purchase.

Faulty or Damaged Items

In accordance with Australian Consumer Law, you are entitled to a replacement or refund if a product is faulty, damaged, or not as described.

If you believe your item meets one or more of this criteria, please email us within 7 days of receiving your order at contact@evergelly.com with:

• Your order number

• A description of the issue

• Clear photos or videos showing the fault

Our team will review your claim and respond promptly. If the item is confirmed to be faulty, we will arrange a replacement, refund, or credit at no additional cost to you.

Return Requirements

To be eligible for a return due to a fault:

• Proof of purchase must be provided.

• Evergelly reserves the right to inspect the product before issuing a replacement or refund.

Contact Us

If you have any questions regarding your purchase or our returns process, please reach out to us at [insert email address].